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Return Policy

Return
 
In Fiery Cosmetix we stand behind our products and your satisfaction is our top priority.
We are committed to your health, while strictly maintaining product hygiene, therefore we cannot accept returns.
However, If for any reason you are not completely satisfied with your order, we offer a full refund.

We take all the risk, simply contact our customer care team at support@fierycosmetix.com within 30 days of delivery day. And be sure to include the order number, email address, and telephone number that were used to place the original order, no need to return the product.

100% MONEY-BACK GUARANTEED

 

Exchange

Here are our exchange guidelines:

contact our customer care at support@fierycosmetix.com within 30 days of delivery day. And be sure to include the order number, email address, and telephone number that were used to place the original order.

  • One exchange per customer.
  • Only exchange the same type of product (i.e., get a new lash or get a new liner).
  • Value of the new product cannot exceed the value of the old product. Or the customer will need to pay the difference in price.  
  • Customer is responsible for shipping costs.
  • No need to return the original product.

 

Defective items

We have a 30-day Satisfaction guarantee policy, which means you have 30 days after receiving your item to request an exchange/refund for defective items.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Make sure to include in your message, your order number, email/phone that were used to place the original order, And an image of the defective/wrong item.

 

 

*The refund will not exceed 2 products, or a total worth of 140$ per customer. (less shipping)